The following statement explains our approach to customer experience:
Our customers are at the heart of our business.
Our priority is to provide them with good value products, quality service and a choice of ways to buy through a wide range of distribution channels.
We’re committed to ensuring our employees, customers and advisers want to buy our products and services, stay with us and recommend us to their families, friends and colleagues.
We will treat our customers fairly and deliver high quality products and services which meet their reasonable expectations throughout their relationship with us.
OUR PRODUCTS AND WARRANTY
We will ensure our products do not contain hidden conditions or rely on complex technical definitions and can be easily explained.
We provide 1 year no-questions-asked replacement warranty for all the products we sell. We will take responsibility for meeting the needs of our customers and these needs will be at the heart of our business. We will always look for ways to improve the quality of our service.
Our employees are critical to delivering a positive customer experience and treating customers fairly. Our culture encourages and supports our employees to deliver this.
We will meet our customers’ needs by finding ways to deliver what matters to them, being clear and straightforward in our dealings and working together to meet their needs.